Refund Policy
We offer a 14-day refund window on all credit purchases — no questions asked. If you've used some credits, we'll refund the unused portion.
14-Day Refund Window
You may request a full or partial refund of any credit package purchased on xwish.ai within 14 days of the original purchase date.
This applies regardless of your location. Users in the European Union, United Kingdom, and Australia have a statutory right to a 14-day cooling-off period; our policy meets this requirement globally.
How Refunds Are Calculated
Full Refund
You purchased credits and have not used any of them.
→ Full refund of the purchase price.
Partial Refund
You purchased credits and have used some, but not all.
→ Refund = purchase price minus the value of credits consumed (calculated as: total price ÷ total credits × credits used).
No Refund
All purchased credits from that order have been consumed, or the purchase was made more than 14 days ago.
→ No refund is available for this order.
Example
You buy the Popular pack: 250 credits for $9.99.
Unit rate = $9.99 ÷ 250 = $0.03996 per credit.
You use 20 credits (one AI image generation), then request a refund within 14 days.
Refund = $9.99 − (20 × $0.03996) = $9.19.
What Is Not Eligible for Refund
- Earned credits — credits obtained through daily check-in (including streak bonuses) or referrals. These have no monetary value and are not refundable.
- Purchases older than 14 days — refund requests must be submitted within 14 days of the purchase date.
- Fully consumed orders — if all purchased credits in an order have been used, no refund is available for that order.
How to Request a Refund
- 1 Email us at support@xwish.ai with the subject line "Refund Request".
- 2 Include your order reference number (found in your Credits page under Pending Orders or Credit History) and the email address on your account.
- 3 We'll review and confirm within 2 business days.
- 4 Approved refunds are processed within 10 business days to your original payment method. Your bank may take additional time to post the credit.
Questions?
If you have any questions about your purchase or this policy, we're here to help. Reach us at support@xwish.ai and we'll get back to you within 2 business days.
For the full legal terms governing purchases and credits, see our Terms of Service.